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Best Employees – Who?

While listening to Fresh Air on NPR recently, I was captivated by a top Fortune 500 manager’s statement that some of his best employees are former athletes and performers. Why? Because they know how to show up! You’ve likely heard the of the US Postal service motto: “Neither snow nor rain nor heat nor gloom […] Read more…

Go ahead…Try on Toby!

With a tilt down of her head, an eyebrow lifted and a glare out of her right eye, my grandmother admonished me with, “Don’t mumble.” Back then, I mumbled to annoy her. I didn’t understand the ramifications. Now, I do. Mumble and… No one can understand what you are saying. The sounds that are heard are […] Read more…

He had me at “Hello…ma’am!”

In line at Ingles grocery store, I push my cart up to the check-out counter.  A young man sneaks around the cashier,  grabs my canvas bag and says, “Hello ma’am.” He made eye contact and smiled. Even while he was loading my groceries,  he continued this presence. Have you been in the presence of someone who […] Read more…