“How did he come to that conclusion?”
An email arrived from Drew who attended a meeting I had recently lead. He was frustrated. Exasperated even. The tone of his email told me….he had completely misunderstood my message.
I didn’t take it personally – but I did think this….
…I must be absolutely clear in my communication! The audience arrives with perspectives, attitudes, and distractions. Your job is to cut through all of that and deliver a clear, compelling message. But, sometimes, know this too…..they are still going to hear what they want to hear.
One thing I didn’t do – don’t make the same mistake.