Lynn and Daniel, her adult son, are sitting side-by-side. After mentioning his tubing trip, she asks, “did you go alone?” He enthusiastically answers, “yes.” “Were other people there?” she asks. He answers, “No, it was a very quiet day.” Silence. Daniel goes on to describe the water level and pace of the river. He missed it – Lynn’s real question. And she still hasn’t …
Why I Folded a Towel to Start a Presentation
“Raise your hand if you have a particular way of folding your towels.” This was my opening line, followed by a demonstration of my towel folding expertise. I shared that my husband complies with my request for this specific folding technique. [You have to wisely pick your battles and this wasn’t on the top of his list.] My towel escapade was a blast. I …
Be A Jerk? Or Be Human.
Today, after 6 decades of living in a home with a landline, I said good-bye to 828 658-1217. My Spectrum’s Customer Service experience was a blast – friendly conversation and laughter. Say, “customer service,” and you’ll see eyes rolling for good reason. You know these lines: “please hold,” and “let me connect you with the next customer service agent.” So, why …