Below you'll find a list of all posts that have been categorized as “Leadership skills”
In eighteen years of working her way to Senior Vice President of a bank, Stacy avoided invitations to speak. Comfortable leading board meetings, committees and speaking to clients, Stacy stayed in her safe zone. Stand and speak in front of 500 people? No thanks. An invitation to speak at a large community event landed on her desk. Terrified and uncertain, …
It’s Friday, Sept. 2nd, the end of the first week of school. I’ve been watching Rachel, my 7-year-old across the street neighbor get off the bus all week. But today is special. Jennifer, her mom is standing in the driveway holding balloons in her hand and looking in the direction of the approaching bus. Rachel steps off the bus, gets a hug …
“Space is in fact, a living event. Space is potential” ~ Bruce A. Bergner, Set Designer Jackie is a lead engineer who also happens to be 5’2” and petite. I watch as she gives a presentation to her colleagues. Her goal: negotiate a procedural change between departments. She is doing a great job: engages her audience and listens to their ideas …
After 23 years teaching high school, I’m still not immune to disinterested and dissatisfied attendee’s expressions. As I begin a training for 15 company managers, Jerri’s expression says, “I don’t want to be here and I’m pissed that I am.” You’ve seen them, attending your meeting, speech or participating in your training: yawning, looking at their watch, checking text messages or slumped …
Today, after 6 decades of living in a home with a landline, I said good-bye to 828 658-1217. My Spectrum’s Customer Service experience was a blast – friendly conversation and laughter. Say, “customer service,” and you’ll see eyes rolling for good reason. You know these lines: “please hold,” and “let me connect you with the next customer service agent.” So, why …
