Be A Jerk? Or Be Human.

Today, after 6 decades of living in a home with a landline, I said good-bye to 828 658-1217. My Spectrum’s Customer Service experience was a blast – friendly conversation and laughter. Say, “customer service,” and you’ll see eyes rolling for good reason. You know these lines: “please hold,” and “let me connect you with the next customer service agent.” So, why …

I Made a Mistake!

While moving at lightning speed, from one detail to the next to organize and stage TEDx Asheville 2022, I made a big mistake. If it was a detail on the website – easy fix. If I forgot to arrange a projector, a call would right that wrong. This mistake required I apologize. Even with that creepy-crawly feeling of shame and embarrassment in …

It Takes Chutzpah!

“Find Your Voice”… …is an overused message especially for folks like me who help people find their voice for a living. However, I admit…I’ve used it. Last year, I stepped into roles I didn’t know I was capable of. A year later, I realize now – I found MY voice. I haven’t become a keynote speaker or a podcast star. …