Did He Just Yawn?

After 23 years teaching high school, I’m still not immune to disinterested and dissatisfied attendee’s expressions. As I begin a training for 15 company managers, Jerri’s expression says, “I don’t want to be here and I’m pissed that I am.” You’ve seen them, attending your meeting, speech or participating in your training: yawning, looking at their watch, checking text messages or slumped …

How Saying Nothing Says “Confidence”

In the movie, The Big Short, Ryan Gosling’s character, Jared Vennett is standing at a table in front of 3 colleagues. Piece by piece, he slowly builds a Jenga wooden structure. At its highest point, he swings his hand, knocks it over and the wooden pieces scatter across the table. “What is that?” asks one of the men sitting at the table. Jared Vennett pauses, stares at the man asking, …

Are you a glib-wiz or a preparer?

Sam walked into our session with positive energy radiating from every core of his being: enthusiasm, readiness and a big smile to match. I watched two of his videos where he demonstrated that same energy. Sam’s a glib-wiz – those folks who know their business or their products so well –  they can speak about it in a moment’s notice. …