How To Listen With Your Senses

Lynn and Daniel, her adult son, are sitting side-by-side. After mentioning his tubing trip, she asks, “did you go alone?” He enthusiastically answers, “yes.” “Were other people there?” she asks. He answers, “No, it was a very quiet day.” Silence. Daniel goes on to describe the water level and pace of the river. He missed it – Lynn’s real question. And she still hasn’t …

Be A Jerk? Or Be Human.

Today, after 6 decades of living in a home with a landline, I said good-bye to 828 658-1217. My Spectrum’s Customer Service experience was a blast – friendly conversation and laughter. Say, “customer service,” and you’ll see eyes rolling for good reason. You know these lines: “please hold,” and “let me connect you with the next customer service agent.” So, why …

Presence During A Pandemic? Are you crazy?

B.C. = Before Covid Remember those mornings when you hit the snooze button one too many times, gobbled breakfast, and shortened your shower? You loaded the kids up, dropped them at school right before the bell, and dashed to work? Thankfully, the 20-minute drive to the office gave you time to settle yourself, focus on the day ahead and unwind …

I Have A Confession

I have a confession to make: I’m watching Andy Griffith re-runs during the stay-at-home orders. I find returning to my childhood entertainment and 30 minutes of simple times, and simple talk – is calming, and reflects the ordinary presently unfolding. Two essential elements guide my work as a speaking coach: The call for self-expression through language, meaning and messages, and; …

How To Listen With Your Eyes

Lynn and Daniel, her adult son, are sitting side-by-side. After mentioning his tubing trip, she asks, “did you go alone?” He enthusiastically answers, “yes.” “Were other people there?” she asks. He answers, “No, it was a very quiet day.” Silence. Daniel goes on to describe the water level and pace of the river. He missed it – Lynn’s real question. …