How to Earn Your Audience’s Attention

Story It’s rehearsal #2. Amy is holding a thick stack of index cards containing her speech for a local TedX talk. By the time she’s flipped through her cards and progressed through numerous slides, my brain feels like a bingo number being tossed and turned in a spinning bingo canister.I’m overwhelmed. I’m confused. I’m unmoved. And, even though – I’m …

How To Listen With Your Eyes

Lynn and Daniel, her adult son, are sitting side-by-side. After mentioning his tubing trip, she asks, “did you go alone?” He enthusiastically answers, “yes.” “Were other people there?” she asks. He answers, “No, it was a very quiet day.” Silence. Daniel goes on to describe the water level and pace of the river. He missed it – Lynn’s real question. …

You Will Be Misunderstood

“How did he come to that conclusion?” An email arrived from Drew who attended a meeting I had recently lead. He was frustrated. Exasperated even. The tone of his email told me….he had completely misunderstood my message. I didn’t take it personally – but I did think this…. …I must be absolutely clear in my communication! The audience arrives with perspectives, …