How To Listen With Your Eyes

Lynn and Daniel, her adult son, are sitting side-by-side. After mentioning his tubing trip, she asks, “did you go alone?” He enthusiastically answers, “yes.” “Were other people there?” she asks. He answers, “No, it was a very quiet day.” Silence. Daniel goes on to describe the water level and pace of the river. He missed it – Lynn’s real question. …

You Will Be Misunderstood

“How did he come to that conclusion?” An email arrived from Drew who attended a meeting I had recently lead. He was frustrated. Exasperated even. The tone of his email told me….he had completely misunderstood my message. I didn’t take it personally – but I did think this…. …I must be absolutely clear in my communication! The audience arrives with perspectives, …

You Can’t Change What You Don’t See

It’s Go Time! Are You Ready? You just got that speaking invitation. It’s the opportunity you’ve been waiting for – but…yikes! It’s in 3 days. Your content is set. Thank goodness! Delivery is not. There’s no time to attend a Speaker’s Lab; no time to hire a coach. Never fear! You can reassure and reinforce a well-written presentation with these …