It’s the 7th question from the audience, and you notice even more hands are raised. You are bubbling over with inspiration from the speaker’s message and now she’s offering a “Question and Answer” session.

At the end of the fiscal year, businesses analyze profits, assess wins and losses, and evaluate teams—all important metrics.

But the true test of success? It often shows up in unexpected moments.

My grandfather, Papa Sam, immigrated from Poland and never missed a day at Barton’s Department Store in Selma, Alabama.

At 80, when he could no longer stand for long stretches, he took a seat by the front door. Not to rest—but to greet.

In the movie, The Big Short, Ryan Gosling’s character, Jared Vennett is standing at a table in front of 3 colleagues. Piece by piece, he slowly builds a Jenga wooden structure. At its highest point, he swings his hand, knocks it over and the wooden pieces scatter across the table.

Sam walked into our session with positive energy radiating from every core of his being: enthusiasm, readiness and a big smile to match. I watched two of his videos where he demonstrated that same energy. Sam’s a glib-wiz – those folks who know their business or their products so well – they can speak about it in a moment’s notice.

This week, be deliberate to greet, acknowledge and attend to people: colleagues, children, clients and cashiers to name a few. Practice your own version of hakhnasat orkhim. Balloons are optional!

Next time you speak, notice what speaking skills you use. I promise – you are already using skills that benefit your speaking style.

We need to replenish faith in the human spirit of kindness, respect, and manners.

Your presence, your voice, and your message represent a valuable social currency that when shared with others, becomes an invaluable asset for all.